Privacy Policy

Your privacy is important to me. This policy explains how I collect, use, store and protect your personal information when you visit my website or receive osteopathic treatment or coaching services.

I am committed to handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who I am

Felix Adamson-Walter
Registered Osteopath
Email: [email protected]

Clinic addresses:

• Fitnesshub Brighton — Unit 7–8, Circus Parade, New England Road, Brighton BN1 4GW
• Lewes — Hereward Way, Lewes BN7 2HJ

If you have any questions about this policy or how your information is handled, please contact me using the details above.

What information I collect

Depending on the services you receive, I may collect:

• Name
• Date of birth
• Address
• Email address
• Telephone number
• Emergency contact details
• GP details
• Medical history
• Current symptoms and health information
• Assessment findings
• Treatment records
• Exercise and rehabilitation plans
• Appointment history
• Payment information

If you complete a contact or enquiry form through my website, I may also collect the information you choose to provide.

Why I collect your information

Your information is collected to:

• Provide safe and effective osteopathic care
• Develop appropriate rehabilitation and coaching programmes
• Maintain accurate clinical records
• Contact you regarding appointments and your care
• Process payments
• Comply with legal and professional obligations
• Improve the services I provide

I only collect information that is relevant to your care and the services I provide.

How your information is used

Your personal information is used solely for the purposes set out above.

I will never sell your personal information or share it for marketing purposes.

Legal basis for processing

I process your personal information because it is necessary to:

• Provide healthcare services
• Fulfil my contractual obligations to you
• Comply with legal and regulatory requirements
• Protect your vital interests where appropriate

Health information is classified as special category data under UK GDPR and is processed only where there is a lawful basis to do so.

Sharing your information

Your information will remain confidential. Where appropriate, it may be shared with:

• Your GP (with your consent)
• Other healthcare professionals involved in your care (with your consent)
• Your insurer (where you have requested this)
• Regulatory bodies or legal authorities where required by law

Information will only be shared without your consent where I have a legal, safeguarding or professional obligation to do so.

How your information is stored

Patient records are stored securely using Cliniko, a secure practice management system used to manage appointments and clinical records.

Your information may also be processed through trusted service providers that support my business:

• Cliniko — Practice management — appointments and clinical records.
• Cloudflare Pages — Website hosting and content delivery.
• Stripe — Payments.
• GoCardless — Recurring payments, where applicable.
• CoachRx — Exercise programmes and coaching, where applicable.

These providers use appropriate security measures to help protect your information.

How long records are kept

Clinical records are retained in accordance with professional guidance and legal requirements.

For adult patients, records are generally retained for a minimum of eight years after your last appointment.

For children, records are retained until the age of 25 (or 26 if the patient was 17 at the conclusion of treatment), in line with current guidance.

After the appropriate retention period, records are securely destroyed.

Your rights

Under UK GDPR, you have the right to:

• Request access to your personal information
• Request that inaccurate information is corrected
• Request restriction of processing in certain circumstances
• Request a copy of your information
• Object to certain types of processing where applicable

Please note that healthcare professionals are legally required to retain clinical records for specified periods, which means records cannot always be deleted on request.

Website cookies

This website may use cookies to improve your browsing experience and understand how visitors use the site. You can control or disable cookies through your browser settings.

Making a complaint

If you have concerns about how your personal information has been handled, please contact me first so I have the opportunity to resolve it.

If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).

Information Commissioner's Office
ico.org.uk
Telephone: 0303 123 1113

Changes to this policy

This policy may be updated from time to time to reflect changes in legal requirements or the way my practice operates. The latest version is always available on this website.